Returns & Refunds Policy
Clear, fair, and transparent return, exchange, and refund guidelines for all orders placed at TA Global Ventures.
7-Day Return Window
Report eligible return or exchange requests within 7 days of receiving or picking up your order.
100% Quality Guarantee
Immediate free replacement or full refund for any damaged, defective, or incorrect items supplied.
24–72 Hr Refund Processing
Approved refunds are credited via direct bank transfer, original payment channel, or store credit.
Our Commitment to Customer Satisfaction
At TA Global Ventures, every item leaves our fulfillment hub (TA Cosmetics Store) after strict quality and quantity verification. If something isn't right with your purchase, our Returns & Refunds Policy ensures a fast and hassle-free resolution.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the item must meet the following conditions:
- The return request is initiated within 7 calendar days from the date of delivery or store pickup.
- The item is unused, in its original manufacturer packaging, with all factory seals, tags, cartons, and accessories intact.
- You provide your official TA Global Ventures Order Reference / Invoice Number issued at checkout.
- For wholesale carton or bulk pack purchases, outer master cartons must remain complete and untampered unless reporting a factory defect.
2. Damaged, Defective, or Wrong Items Delivered
Please inspect your order upon delivery or pickup. If you receive an item that is damaged in transit, factory-defective, expired, or different from what appears on your invoice:
- Notify our support desk within 24 to 48 hours of receiving the delivery via WhatsApp or phone with a clear photo of the item and invoice.
- TA Global Ventures will cover 100% of the return pickup and replacement dispatch costs for any verified store error or defective item.
3. Non-Returnable Items
For hygiene, safety, and regulatory compliance, the following items cannot be returned once unsealed or delivered (unless defective upon arrival):
- Perishable food, frozen goods, or temperature-sensitive consumables.
- Personal care, cosmetics, medical/pharmaceutical supplies, or intimate hygiene products once the seal is broken.
- Digital Products & Software Downloads: Instant digital downloads and license keys are non-refundable once accessed or downloaded.
- Custom-ordered or clearance items explicitly marked as Final Sale.
4. How to Request a Return (4 Easy Steps)
5. Refund Methods & Timelines
Once your return is inspected and approved, your refund is processed automatically in our ERP ledger and remitted via:
- Direct Bank Transfer: Credited directly to your designated bank account within 24–48 hours.
- Card / Paystack Reversal: Credited back to your debit card or bank via Paystack (typically reflects within 1–5 banking days).
- Instant Store Credit / Exchange: Applied immediately toward a replacement product or your next order at TA Global Ventures.